Privacy Policy

Last updated: 12/02/2026

Clear Claim Support (“we”, “us”, “our”) is committed to protecting your privacy. This policy explains how we collect, use, store, and protect your personal data when you visit our website or contact us.

Who we are

Clear Claim Support provides independent support to policyholders in dealing with delayed or complex home insurance claims.

Contact details:

Email: info@clearclaimsupport.co.uk

Website: www.clearclaimsupport.co.uk

We are the data controller for the personal data we collect.

What information we collect

We may collect and process the following personal information:

Name
Email address
Telephone number
Property or claim-related information you choose to provide
Any information submitted through contact or enquiry forms
Technical data such as IP address, browser type, and device information (via cookies)

How we collect your information

We collect information when you:

Fill in a contact or enquiry form
Email or call us
Interact with our website
Provide information voluntarily during an enquiry

How we use your information

We use your personal data to:

Respond to enquiries
Provide our services
Communicate with you about your enquiry or ongoing support
Improve our website and services
Meet legal or regulatory obligations

We will only use your data for the purpose it was collected.

Legal basis for processing

Under UK GDPR, we rely on the following lawful bases:

Consent – where you have contacted us directly
Contract – where information is needed to provide services
Legal obligation – where required by law
Legitimate interests – to run and improve our business (without overriding your rights)

How we store and protect your data

We take appropriate security measures to protect your personal data, including:

Secure email and password-protected systems
Limited access to personal information
Secure third-party platforms (such as CRM systems)

We only keep your data for as long as necessary for the purpose it was collected or as required by law.

Sharing your information

We do not sell or rent your personal data.

We may share information only when necessary:

With trusted service providers (e.g. website hosting or CRM tools)
Where required by law or regulation

All third parties are required to respect your data and keep it secure.

Our website may use cookies to improve functionality and understand how visitors use the site. Please see our cookie policy here

You can control or disable cookies through your browser settings. For more information, please see our Cookie Policy (if applicable).

Your data protection rights

You have the right to:

Access the personal data we hold about you
Request correction of inaccurate data
Request deletion of your data
Object to or restrict processing
Withdraw consent at any time

To exercise your rights, please contact us using the details above.

Complaints

If you are unhappy with how we handle your data, you have the right to complain to the Information Commissioner’s Office (ICO):

Website: www.ico.org.uk

Phone: 0303 123 1113

Changes to this policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page.